Our team of engineers have resolved the issue and all services have been successfully restored.
We’re keeping a close eye on the situation. Please accept our sincere apologies for any inconvenience this may have caused.
If you have any questions or concerns, please reply to this email. A member of our dedicated support team will get in touch with you.
Regards
The Truevo Team
Posted Oct 03, 2024 - 10:02 CEST
Update
Hello
Our teams are still working on resolving the transaction processing issue. We’ll keep you updated as and when things change.
Please accept our sincere apologies for any inconvenience this may cause. Thank you for your understanding in this regard.
If you have any questions or concerns, please reply to this email. A member of our dedicated support team will get in touch with you.
Regards
The Truevo Team
Posted Oct 03, 2024 - 09:40 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 03, 2024 - 09:23 CEST
Investigating
Hello
We’re currently experiencing a transaction processing issue on the Truevo platform. Our teams are fully engaged in resolving this matter, and we’ll keep you updated as and when things change.
Please accept our sincere apologies for any inconvenience this may cause. Thank you for your understanding in this regard.
If you have any questions or concerns, please reply to this email. A member of our dedicated support team will get in touch with you.
Regards,
The Truevo Team
Posted Oct 03, 2024 - 09:16 CEST
This incident affected: Truevo Unify Acquiring Platform - V1.